1).Which shipping method is available?

2).Delivery Times
3).How could I track my item(s)?
4).Returns and Exchanges
5).I wait for my item(s) more than 21 working days, what should I do?
6).Shipping discount?
7).Registered Air Mail shipping rate
8).EMS speedpost shipping rate

 

 
1).Which shipping method is available?
Registered Air Mail or EMS Speedpost by Hong Kong post.
2).Delivery Times
All item(s) dispatch within 24 Hours once payment received (except pending payment or not clear address). Registered Air Mail should take 10-21 working days (not including Sunday/Public Holiday) to worldwide. EMS Speedpost should take 2-5 working days (not including Sunday/Public Holiday) to worldwide. We ship to your registered PayPal address only.
3).How could I track my item(s)?
We will send you an email with tracking detail after send out the item(s) for you. Also you are able to check your order status from our web site. Login to your account and go to "My order".
4).Refund and Exchanges
If you are not completely satisfied with your purchase, you are welcome to return the item(s) to us in their original condition within 10 days of receipt. We will issue a refund on receipt, or exchange the item(s) if you prefer. The item(s) are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a traceable delivery service that insures you for the value of the goods. These terms and conditions do not affect your statutory rights as a consumer.

Please accept that we are unable to refund any cost for postage that you may have paid, unless we have sent you an item incorrectly. We reserve the right to charge a 4% handling fee for any refunds.

Return Address:
Please include the invoice which we sent along with the items(s) or a note with your name, email and order number.

To: KC Tang
Flat A, 9/f, Block 4,
Bayview Garden,
Tsuen Wan,
Hong Kong
5).I wait for my item(s) more than 21 working days, what should I do?
From our experience as an eBay seller during the last few years, delivery to some country like Brazil, France, Italy, etc could take up to 30 days due to tight restrict import rules. You can contact us by send email to: fai@mrf-corner.com or leave a message from Contact us page of our web site, please remember to tell us your name and the date which you made the order from us.
6).Shipping discount?
We offer shipping discount for Bulk / Wholesale order which over US$250 / GBP150 / AU240. You can contact us by send email to: fai@mrf-corner.com or leave a message from Contact us page of our web site before making payment.
 
 
Shipping choice 1:
 
Shipping rate sample: Standard 16oz City Mug with packing material 600g. Total cost = First 100g US3.1 + the rest 500g at US1.3 x 5 = US9.6
  
 
Shipping choice 2:
 
EMS speedpost rate count at 500g of each weight level. 501g will count as 500-1000g rate level, 1001g will count as 1000-1500g rate level, and so on.
 
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